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5 fields of action, 5 questions

The from a consumer perspective: What questions can consumers ask companies about their digital responsibility?

1. Handling Data

How do you ensure data protection, data security and the ethical and fair use of data and algorithmic systems?

2. Education

In what way does your company provide information or take other measures to prepare people for the changes brought about by digitalisation?

3. Climate and Resource Protection

In what way does digitalisation in your company contribute to the protection of our environment and how do you ensure that digitalisation is designed in an environmentally friendly and resource-saving way?

4. Inclusion

How do you ensure that consumers have unrestricted and non-discriminatory access to your company's services in the digital environment?

5. Employee Involvement

How can your employees get involved in the process of digital transformation and what support do they receive?


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